Privacy Policies
Your data is used to make your day-to-day life easier. Below we will show you in detail how your data is collected, protected and used. When making a purchase with us, some personal data is provided automatically or through your registration, so that your purchase is processed correctly. The objective is to ensure that your order reaches you as quickly as possible, with the lowest shipping cost and accurately in relation to what you purchased and would like to receive. In short, we want to offer you the best experience possible. Out of respect for your privacy, the transparency we would like to have with you and compliance with legislation, we have developed this document to explain how your personal data is collected, processed and what measures will be applied to keep it safe, as well as how you can choose to not provide, delete or update them.
WHY DO WE COLLECT DATA?
We rely on your data to offer you a personalized experience, as our goal is for you to enjoy our services with precision, comfort and security. And the processing of your information is the basis for ensuring our service, so that you can make purchases quickly and safely and have features adapted to your needs. Below we list the main purposes for which we process your data:
- Offer appropriate products, services and/or benefits;
- Correctly process your purchase;
- Contact you when necessary (return to requests, complaints, questions, offers and promotions);
- Carry out deliveries and tracking of your order accurately;
- Improve and develop our services, offering you a better experience;
- Disclose promotional advertisements adapted to your personal interests and consumption habits;
- Prevent fraud, abuse and crime, aiming to guarantee your safety and the sustainability of the entire ecosystem;
- Protect your rights, the rights of other users or the rights of our company;
- Collaborate with holders of intellectual property rights;
- Comply with the obligations and legal requirements of the competent authorities.
AM I REQUIRED TO PROVIDE MY DATA?
The provision of personal data is not mandatory. However, your data is a requirement for you to be able to use our services. In other words, if the minimum information is not sent or the information provided is not accurate, unfortunately we cannot assist you, as we would be unable to offer a good experience, we would not be able to process your purchase or make deliveries correctly. Therefore, we suggest that you read this privacy policy carefully, as by continuing to browse this website, you declare that you agree with the terms and that you will comply with them. When choosing to continue browsing and using our service, we ask that you pay special attention to the legitimacy of the data provided. The services we provide may be suspended or your account may be deactivated if incomplete, inaccurate or false data is detected. Please note that you are not obliged to provide your data, however you will not be able to use our services if you decide not to comply with the privacy statement and/or conditions of use present here. Important: If you are a minor, you must not provide your personal information and do not have the legal capacity to use our services.
WHAT ARE MY RIGHTS AS A PERSONAL DATA HOLDER?
Among your rights provided for in the General Data Protection Law 'LGPD' (Federal Law No. 13,709,2018), we highlight:
- Confirmation of the existence of personal data processing; - Access to personal data;
- Revocation of consent;
- Correction of incomplete, inaccurate or outdated personal data;
- Elimination of personal data processed with consent or that is unnecessary, excessive or when any point of the LGPD has not been met; - Information about the hypotheses and with which companies, partners and other institutions we may share or receive personal data relating to you;
- Information about the possibility of not providing consent and the consequences of refusal, when applicable.
HOW AND WHAT DATA IS COLLECTED?
During your experience we may collect different types of personal data, manually or automatically. See below what data we can collect:
- Full name;
- Identification document (RG, CPF, etc.);
- Phone numbers;
- Email;
- Addresses (“surname” of the address, zip code, street, neighborhood, city, state, country, complement, etc.);
- Date of birth;
- Gender;
- Payment method data and/or banking information (credit card, debit card, etc.);
- Browsing history on our pages;
- IP adress;
- Geolocation;
- Browser used;
- Operating system used;
- Screen size used;
- Information about the device used (cell phone, tablet, computer, etc.);
- Terms searched in the search area;
- Products visited, consumption habits or your favorite products;
- Opinions and reviews about products;
- Discount coupons and/or gift vouchers used;
- Price of the goods involved at the time of the transactions carried out.
Your data is collected when you register to receive email marketing, register a user account on our website or when you fill out our forms during the purchase process. Furthermore, you automatically provide data when you browse our pages and interact with products, opinions from other users, banners and promotions. Another way of collecting personal data is from trusted sources, service providers and information bureaus or even business partners with whom we work, such as credit agencies, public bodies and anti-fraud systems, who pass on important personal information to us. the completion of transactions. We may use cookies, web beacons, pixels and analytics tools to learn about your interests, the pages you browse, your traffic patterns and your behavior. This way, we can offer a better service and also content and advertising that is of interest to you. You can disable cookies and web beacons at any time or unsubscribe from receiving promotional emails from us. However, if you disable these technologies, you may not be able to use our website and/or the resources we offer.
WHO IS MY DATA SHARED WITH?
We do not sell or trade your personal information. We also do not share or transfer your data in any other way to third parties, with the exception of service providers contracted to provide specific services, such as anti-fraud systems, email marketing sending tools, instant messaging communication services, etc. These companies follow our instructions to carry out specific activities with your data, such as sending you an email or forwarding a message strictly after our specific authorization. Your data may additionally be shared with regulatory bodies, government entities or competent authorities.
HOW IS SECURITY GUARANTEED IN THE STORAGE OF MY PERSONAL DATA?
Your data is stored in data centers located in Brazil and abroad, always securely, using specific data protection technologies, such as symmetric and asymmetric encryption, firewall protection, data obfuscation, among others. We may store your data for as long as you are an active customer. After this period, we may store your data for an additional period for audit purposes, to enable us to comply with legal or regulatory obligations, but it will be deleted as soon as it is no longer needed. All storage, protection and exclusion respects the deadlines of applicable legislation.
HOW CAN I REQUEST TO CHANGE, UPDATE OR DELETE MY PERSONAL DATA?
As previously stated, we will treat your personal data with high levels of protection and guarantee your privacy throughout the period you are our customer. However, if you choose to change, update or delete your personal data from our registration database, you can do so by contacting our customer service team. It is worth noting that, to comply with legal or regulatory obligations, possible legal actions and audit purposes of various natures, we may retain, even if requested, partially or completely, your registration data, but always based on legal bases that justify retention.
CAN THE PRIVACY POLICY BE UPDATED OR CHANGED?
We seek constant improvement to offer you the best service and the greatest transparency possible. Therefore, this privacy and usage policy may be changed without prior notice, but will be communicated whenever this occurs through your contact details such as email or instant message, giving you the opportunity to review it before continuing. navigation and consequent acceptance of the terms.
CAN I CONTACT IF I HAVE ANY QUESTIONS?
Whenever you have any questions about this Privacy Policy, even after reading it, feel free to contact our customer service channel. Through our channels you can ask questions about the LGPD, your rights, the way we treat your data or even request changes, updates or deletion of them. Count on us for a great shopping experience, but also for safe and transparent use.