Customer service

MVSHOP wants you to have the best experience in our store and so we provide the main questions you may have.

Security

Here you are safe :) We have a reliable and secure platform for encrypting information, so your credit data is not stored in our records. Order data undergoes analysis in order to prevent fraud or the use of third-party cards. Furthermore, our customers can rest assured that our team will contact you when any irregularity is detected in the purchasing process.

I didn't receive the email with the access key

First, check if you have any emails from us in your SPAM or Junk email folder.
If not, add the email info@mvshop.com.br to your contacts and try again. If you still can't do it, talk to us.

Complete your registration!

For your security, we carry out an internal analysis of your order information using your registration data. This process does not require payment approval to take place. If we need to get in touch, it is important that your details are completely complete. If we cannot contact you within 1 (one) business day, your order will not be processed. So, don't forget to update!

How can I change my email, address and registration details?

You can change your address, but the email, as it is the base identifier for our registration, cannot be changed. In this case, on your next purchase, you will be able to register again with the desired email, using the same CPF, okay? It's super easy: 😉

My account

After the order is closed, we are unable to change any data, ok? 🌼

Can I change my order details?

Once closed, we are unable to change the order details.
We count on your understanding.

Can I change my order details?

Once closed, we are unable to change the order details.
We count on your understanding.